I work for a construction company. I deal not only with the actual guys out on the job but the guys at corporate behind the big desk as well. I see lots of hard hats, utility belts, 48oz Big Gulps, and boots every day. I talk to architects, company managers, pay-roll clerks, and the occasional telemarketer. Depending on the situation, I am either down-to-earth and cutting jokes or very professional and succinct. There is a H-U-G-E difference in Phone-girl and Desk-girl.
For example, Desk-girl would never say, "Thank Goodness it's Friday! I've been waiting all week for the weekend." Actually, Phone-girl would never actually say that either...but I hear it at least once a week. As Desk-girl, I keep the guest company until it's time for them to meet with the guys. I usually find something to chit chat about.
"Say, that's a really long braid. You lose a bet?"
(Guy with braid) "No, I belong to Hell's Angels. I grow my hair out and donate it to Locks o' Love and ain't nobody gonna mess with me."
"All right then."
(I can't make this stuff up.)
Phone-girl laments with the caller that "Monday just came way too fast."
Desk-girl laughs when coworkers come in wearing sunglasses Monday morning.
Phone-girl enunciates and politely directs calls.
Desk-girl has an awfel suthern axe-sent
Phone-girl asks the caller to please hold.
Desk-girl yells "LINE 2!!!"
Phone-girl is cheerful.
Desk-girl gives "the look" when one of the guys brings a stack of papers to send at 4:57.
As phone-girl and desk-girl, I do have fun at work. I just cater to the situation. I know enough "building-talk" to fake a conversation for 5 minutes. When a crew member comes in, I usually have to pretend I know what I'm talking about for only a few minutes. The guy leaves thinking "she knows her stuff." In the meantime, I just knocked 2 and 1/2 minutes off my hour. Additionaly, I can be quite dignified for those two minutes on the phone. I know when to drop a courtesy laugh, a quick "yes ma'am", or agree with a joke. The person hangs up feeling great about our conversation and I just chipped away another 2 minutes. You see, I'm a people person. I just like for the individual to feel comfortable while conversing with me. As long as they are happy. Give me any situation: I can adapt.
In an unrelated side note, I'm thinking of going into politics.